Pilates Plus Red Bank – Studio Policies

Welcome to Pilates Plus Red Bank! We are committed to providing a supportive, consistent, and professional environment for all members and guests. Please review our studio policies carefully before purchasing classes, memberships, or private sessions.

Class & Session Policies

  • Reservations Required: All classes and private sessions must be reserved in advance.

  • Late Arrivals: Please arrive on time. Entry may not be permitted more than 5 minutes after class begins.

  • No-Shows: Failure to attend a reserved class without canceling will result in forfeiture of the class credit (or a $20 no-show fee for unlimited members).

  • Late Cancellations: Cancellations must be made at least 6 hours prior to the class start time. A $20 late cancellation fee applies to cancellations made within 6 hours. For class packs, the class credit will be returned after the fee is charged.

Membership Policies

  • Commitment Terms: Memberships are subject to the specific commitment period agreed upon at purchase (e.g., 12-month, 3-month, or monthly).

  • Auto-Renewal: All memberships auto-renew monthly unless canceled according to commitment terms.

  • Cancellations: Membership cancellations require a 30-day written notice, submitted by email to info@PilatesPlusRedBank.com Early termination fees apply if cancellation occurs before the end of the agreed commitment term.

  • Freeze Policy:

    • Medical Freeze: Allowed with a doctor’s note. Duration based on medical necessity. No fee.

    • Personal Freeze: Available only on memberships with a 3-month or longer commitment. Up to 2 months per calendar year are complimentary. Any additional freeze time beyond 2 months may be approved at Pilates Plus discretion and will incur a $15 monthly fee.

    • Submission Requirement: All freezes (medical or personal) must be requested in writing via email to info@PilatesPlusRedBank.com

    • No Retroactive Freezes: Freezes begin on the date the request is submitted, not retroactively.

  • Billing Dates: Billing dates may adjust following freezes or pauses.

Class Pack & Intro Offer Policies

  • 3-Class Intro Offer: One-time only. New clients only. Non-transferable. Cannot be combined with any other intro offer.

  • Free Intro Class: One-time only. New clients only. Valid for one class only. Cannot be combined with any other intro offer.

  • 1-Month All Access Intro Membership: New clients only. One-time purchase. Valid for 30 days from date of purchase. Does not auto-renew.

  • Class Packs (5, 10, 20, etc.):

    • Expire according to the specific pack purchased (e.g., 5-pack: 2 months. 10-pack: 3 months).

    • Non-commitment. One-time purchase. Do not auto-renew.

    • No-shows result in forfeiture of the class credit. Late cancellations ($20 fee) return the class credit.

    • Freezing permitted only for medical reasons with a doctor’s note (requested via email to info@PilatesPlusRedBank.com).

 

 Private & Duet Session Policies

  • Expiration: Sessions expire based on the package purchased (e.g., 3-pack, 4-pack, 10-pack).

  • No Refunds: All private session purchases are final.

  • No Transfer: Sessions are non-transferable and may not be shared.

  • Cancellation & No-Shows: Sessions must be canceled at least 24 hours prior to the scheduled start time. Late cancellations (within 24 hours) or no-shows will result in the session being forfeited and not credited back to the account.

 

General Policies

  • Rescission: You may rescind any agreement within 3 business days of signing by submitting written notice to info@PilatesPlusRedBank.com.

  • Non-Transferable: All memberships, class packs, intro offers, and private sessions are for individual use only.

  • No Refunds: All sales are final. Refunds are only provided under medical circumstances with a doctor’s note.

  • Communication: By joining Pilates Plus, you consent to receive studio updates via SMS and/or email. You may opt in or out within the Pilates Plus app at any time.

  • Behavior & Conduct: We reserve the right to suspend or terminate memberships due to disruptive or inappropriate behavior.

  • Studio Closures: The studio may occasionally close for holidays, inclement weather, or emergencies. Class credits/memberships are not extended unless closures exceed 7 consecutive days.

  • Instructor Substitutions: We reserve the right to substitute instructors as needed without notice.

  • Age Requirement: Clients must be at least 16 years old to attend classes. Minors (16–17) require a parent/guardian waiver.

  • Health & Safety Disclaimer: Clients should consult a physician before starting any exercise program. Participation is at your own risk. Pilates Plus is not responsible for injuries sustained during participation.

  • Payment & Account Responsibility: All payments are due at the time of purchase. Clients are responsible for keeping billing information current. Declined payments may result in suspension of access until the account is updated.

  • Attire & Studio Etiquette: Grip socks are recommend for all Reformer classes. Please silence cell phones and respect others by keeping conversations quiet in the studio space.

 

 Camera, Photo & Video Policy

  • Recording Restrictions: Clients may not record or film full classes or sessions at any time.

  • Personal Photos/Videos: Quick personal photos or short clips (e.g., before or after class) may be taken with instructor approval, provided they do not disrupt the class or other clients.

  • Unauthorized Recording: Any unauthorized recording, photographing, or streaming of classes may result in suspension or termination of membership.

  • Studio Use: Pilates Plus may occasionally take photos or videos for promotional or educational purposes. By attending classes, you consent to the use of your image for these purposes unless you provide written notice to opt out.

📍 Pilates Plus Red Bank
23-25 West Front Street, Red Bank, NJ 07701
☎️ (732) 784-5700
📧 info@PilatesPlusRedBank.com